Frequently Asked Questions
About Prime Labs
Prime Labs customers can login by clicking on the “Account” icon in the top right corner and entering their login and password. An active Prime Labs account is required to log in.
Prime Labs products are proudly manufactured in an FDA-registered facility here in the USA. Our products are thoroughly tested to ensure quality and safety.
The shelf life on most of our products is between 1½ and 2 years. The "Best Used By" information, located on all product bottles, represents the date by which we guarantee product potency.
Ordering & Shipping
Yes, you’ll be sent an email with your tracking number. You can also find it on your account page under ‘Order Details’.
Please contact our customer support team by sending an email to support@primelabs.org. Please note that, once your order has shipped, we are unable to cancel your order.
We do not ship internationally at this time. Please check back later.
Returns
If you are unhappy with your purchase for any reason, we're here to help! Please send us an email at support@primelabs.org.
Subscriptions
Yes, we offer bulk purchases, bundles, and product subscriptions. You update the quantity of each product in your cart.